Frequently Asked Questions
Everything you need to know about shopping with Troll and Toad Fashion
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Are your clothing items true to size?
Most of our apparel follows standard US sizing. We provide a detailed size chart on every product page to help you find the perfect fit before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery status.
How should I care for my Troll and Toad garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each garment.